Russell Organics strives to make the return process as easy as possible.
Return Policy: You may return any unused + unopened product for a period of up to 30 days from the date of purchase. The returned item must be in its original condition, all packing must be intact, and all shrink bands must be in original condition. Please note, we do not accept back opened or used merchandise.
To initiate the return process:
1. email us at email@example.com and request a Return Merchandise Authorization Number (RMA#).
2. We will reply with the RMA# and return instructions. Please note that we do not refund any postage or duties paid. The return postage is your responsibility.
3. Once we receive back the merchandise, we will inspect it for approval.
4. Once approved for return, a credit will be issued back to the payment method used for purchase, in the amount paid for the returned item(s). The fund transfer occurs within 10 business days.
Thank you for your support of Russell Organics.